Frequently Asked Questions

Check the campaign date range at the top of the order page. Orders are typically fulfilled within 14-21 business days after the campaign ends.

You can change your order until the campaign ends. Just email sales@teamelitemail.com with your order number and what you'd like to change. Remember, card credits might take 48-72 hours to show up. We're here to make sure you're satisfied with your order.

Each campaign gets a dedicated coordinator to keep you posted on your order's progress. If you're not sure who yours is or need an update, just email sales@teamelitemail.com. We're committed to helping you and keeping you informed every step of the way.

To process your payment smoothly, make sure the billing address and zip code you enter match your credit card account. This step is crucial for securing your transaction and avoiding delays. We appreciate your cooperation and understanding.

Sales tax is added to orders paid with a personal credit card, as it applies to the card owner. To avoid this, buy through an account linked to a tax-exempt organization. This way, your purchase qualifies for tax exemptions, saving you money.

Since clothing cuts vary by manufacturer, we provide size charts to help you find the right fit. Need a size chart or have sizing questions? Email us at sales@teamelitemail.com. We're eager to help you pick the best size for your needs.

We've set a minimum order of 12 items to ensure you get the best prices, especially on smaller orders. This policy allows us to offer all our customers great value. Thank you for your understanding as we strive to provide quality and value in every order.

Orders usually take 7-14 business days from confirmation to completion. This period lets us carefully prepare and ensure your order's quality. We value your patience as we aim to deliver your items quickly and with care.

If you need your order quickly, we might be able to offer rush service, depending on our current workload. Rush orders may come with an extra fee, which varies by situation. For fast processing, please contact us to talk about the details and any extra costs. We're ready to meet your needs and get your order to you on time.

Although we don't offer physical samples, we provide detailed sizing charts and specification sheets to help you choose the right products. These tools are aimed at ensuring a perfect fit and meeting your needs. For these resources or any questions, please email us for personalized support. We're dedicated to assisting you from selection to satisfaction.

Need to get in touch? Call us at (608) 695-8454 or email sales@teamelitemail.com. We're here to help with any questions or support you need.

Our office is open Monday to Friday, 9 AM to 5 PM. We're also available on weekends by appointment. Feel free to reach out to schedule a time that works for you.

• Phone: (608) 695-8454
• Email: sales@teamelitemail.com

We're here to assist you with your needs.

Visit us at 409 Chelsea Way, Dane, WI 53529. For in-person visits, please make an appointment. Whether dropping by or sending mail, we look forward to hearing from you and are here to assist with all your inquiries and needs.