Refund policy

 

Elite Apparel Refund Policy

This Refund Policy governs the circumstances under which refunds, whether partial or full, may be granted by Elite Apparel ("Company", "we", "us", or "our"). By placing an order through our website or services, you agree to this policy in its entirety.

Refund Eligibility

All orders placed with Elite Apparel are subject to inspection on a case-by-case basis to determine eligibility for a refund. Refunds, whether partial or full, will only be considered for orders containing items that are damaged or incorrect upon delivery.

Final Proofs and Order Confirmation

The confirmation of final proofs and order overviews by the customer constitutes an agreement to the specifications of the final order. This confirmation is deemed as the customer's explicit approval of the order as is, including but not limited to the design, quantity, size, and material specifications provided. Such confirmation shall have the final ruling during the investigation of an order for potential refund eligibility.

Investigation Process

Upon receipt of a refund request, Elite Apparel will initiate an investigation into the order in question. The outcome of this investigation will be based on the comparison of the final customer-approved proof and order overview against the delivered items. Only discrepancies from the approved final proof and order overview that result in damaged or incorrect items will be considered grounds for a refund.

Refund Requests

Customers wishing to request a refund must contact Elite Apparel at sales@teamelitemail.com or call us at (608) 695-8454 within 10 days of receiving their order. Customers are required to provide detailed information regarding the damage or discrepancy, along with photographic evidence, to facilitate the investigation process.

Refund Determination

The determination of refund eligibility, including the decision to offer a partial or full refund, shall be made at the sole discretion of Elite Apparel following a thorough review of the order investigation findings. This determination will be final and binding.

Contact Information

Should you have any questions regarding this Refund Policy or wish to discuss a potential refund, please do not hesitate to contact us at the details provided above.

Elite Apparel reserves the right to modify or amend this Refund Policy at any time without prior notice. Your continued use of our services following the posting of changes to this policy will be deemed your acceptance of those changes.

This Refund Policy is effective as of 01/01/24.